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+ 49 (0) 221-59709214Somfy FAQ - Frequent questions
Here you find solutions for potential
| Description | Cause | Solution |
| Eolis WireFree 3D IO: The sensor doesn’t function after programming. The construction doesn’t confirm the insertion of the sensor plate into the sensor frame with a brief jerking movement. | When programming, the sensor’s programming key was activated for longer than 0.5 seconds. | Only activate the programming key briefly (click on it) during programming. The construction jerks briefly when the sensor plate is inserted into the sensor frame. |
| Somfy motor Orea WT: The construction only moves from end position to end position. The motor cannot be stopped at any desired position by a hand transmitter. | After programming the lower end position with an adjustment kit, the end limit was not saved by pressing the WT button again. | After programming the lower end position with an adjustment kit, the end limit setting must be concluded by pressing the WT button again (for 3 seconds). The command is confirmed with a brief “up/down” movement of the construction. |